Refund & Cancellation Policy

1. Digital Products & Instant Provisioning

GlobalChat 365 offers optional premium digital goods and services, including VIP Supporter Badges, exclusive pastel theme styling passes, custom launcher app icons, extended attachment upload quotas, and voluntary creator coffee donations.

Because all digital goods and subscription privileges are delivered and activated instantaneously in your account upon completed payment confirmation, purchases are generally deemed fulfilled immediately upon delivery.

2. Eligible Refund Scenarios

We are committed to high customer satisfaction and fair trade. Full 100% refunds are promptly issued under any of the following circumstances:

3. Non-Refundable Scenarios

Refunds will not be approved in the following cases:

• Subjective change of mind or accidental purchases after perks have already been accessed, utilized, or consumed.
• Accounts that have been suspended or terminated due to violations of our Acceptable Use Policy, Community Standards, or Terms of Service.
• Voluntary coffee tips or direct supporter donations made to creators or moderators.
• Failure to cancel a recurring VIP renewal prior to the scheduled automatic billing date.

4. How to Submit a Refund Claim

If you encounter an eligible billing issue, please follow these simple steps:

5. Turnaround Timelines & Reimbursement Channels

• Review Turnaround: Our billing operations desk reviews and responds to all claims within 24 to 48 business hours.
• Payment Reversal: Once approved, the refund is initiated immediately. Funds typically appear back in the original funding account (Bank Account, UPI ID, Debit Card, or Credit Card) within 5 to 7 business days depending on your banking institution.